After reading through Some reviews I am extremely upset AA would not employ the service of new administration. I had a dilemma with leaving our iPad over the aircraft. Once i went again to the gate not a soul would make the effort to go back to the plane and check.
We boarded the plane and there were 2 good gentlemen attendants. They served a person spherical of beverages very quickly and by no means came back all-around and questioned if we needed anything else to consume.
My flight was to depart at 6 a.m. meaning depart your mattress and your house prior to the crack of dawn. Only to undergo safety and after that sit inside the airport lounge as the crew was unable to fly.
Times have adjusted and its incredibly unhappy. BTW – Our flight to Madrid was with Iberia and also the practical experience was the complete reverse! The plane was shiny, clean and contemporary and the food stuff alternatives ended up appetizing plus the attendants were conscious of food stuff ingredients. Obviously it can be done correct!
I'd some particularly constructive guidance to provide them with to prevent this Sooner or later, but was not able to establish contact with them.
I been given a promo during the mail from American Airlines in reference to fast monitoring to elite status. Once i attempted to log on to the Internet site in the promo I couldn't locate it (aa.
I've to confess which i was selfishly happy to have the ability to e book my flight ahead of your entire other shoppers and which the agent was ready to remove the charges.
I've flown your airline two occasions in the last 12 months and experienced 1 man that works for me to fly very last 7 days on a non halt flight you guys can’t even obtain a non cease flight in time.
I've tried using contacting and was on for quarter-hour only to be hung up on. I've despatched two emails without any reply… I really like your airline but making an attempt to have a modify built so we don't reduce every one of the the money we spent on our flight simply because we aren’t capable to make it mainly because my fiancés grandmother handed away and we need to be here and might’t go away today Together with the funeral developing in the course of our scheduled trip. I have not been ready to get everywhere and remaining that I am a Travel Agent, I understand that for instances like this, In spite of non-refundable tickets, the airlines can provide a credit rating for partial or may perhaps even give credit rating for the total volume to be used on potential journey.
After this conversation, I´ve made an effort to terminate our flight (obviously I didn´t would like to fly Within this plane any more), even so the attendant corporation brusquely warned us that if the aircraft was fixed, our luggage would go Along with the aircraft! Regardless if I requested for more of three instances to acquire my luggage. Just after +/- three several hours, Despite having a great deal of people worried and concerned the airplane left towards Miami. As Anyone in the plane misplaced the link that will occur at 21: 30h, AA knowledgeable us that we might be reallocated in the following and previous flight from the day, at midnight. Provided the lack of Place we confront in the 1st flight (from São Paulo), we had managed to book the seat 20, which there are no chair before us, so somewhat more Area with the legs. Which fell down thanks to these problems with the hold off. Arriving on the airport, they designed us operate (the man of AA arrived in a little bit vehicle and claimed to Everybody Hurry up Men, hurry up) on the airplane. Whenever we arrived on the door the manager advised us that we would need to go different from the plane Which we missing the chair twenty. She told us that she had to different Some others persons to to Permit an Grownup with a kid. Amusing no?? What does she wanted?? My six decades outdated boy traveling by yourself??? I just stated which i needed to fly together, it was our past working day of holiday vacation. I even settle for for being accommodated on the subsequent flight, she just reported, no you can fly in this one, and yet again I read, your luggage will go on this flight. My son comprehended what was mentioned and begin to cry mainly because he didn´t wanted to be separated from amongst us.
we normally fly united. always. a short while ago, having said that, we experienced the chance to purchase a Considerably reduce fare on line as a result of american Airways. now i see why it absolutely was lower — buyer service was atrocious, the web site didn’t get the job done thoroughly, and i missing out on a fantastic deal.
Previous thirty day period, I traveled on American Airlines from Portland, Maine to Washington, DC. I'm able to’t let you know plenty of about the wonderful service I received. I requested a wheelchair for both airports and the chair and attendants were being right there and went previously mentioned and outside of the call to additional hints duty.
I'm emailing this remark to you to make sure that AA may well far better be capable of inspire staff members being a lot more courteous when items go Incorrect.Consumer service might make such a distinction for all those utilizing your service.
However resulting from temperature I had been unable to get out from the tri towns in time this previous 7 days. Nevertheless I'm pretty pissed off with American Airways buyer service.